HOLIDAY TRANSIT TIMES:
This time of year is the BUSIEST for shipping. Be sure to order WELL AHEAD OF TIME to avoid delays. Processing time for orders is currently 3-5 business days. We do not ship 24 hours a day or on the weekends.
The shipping department will be closed on the following dates so that our employees can be with their families. Be sure to order before these dates to avoid delivery delays:
- Thanksgiving: Thursday and Friday, November 28-29
- Christmas: December 25
Where We Ship
We ship to the Continental USA (including Alaska), Hawaii, Canada, and Puerto Rico. We do not ship to the United Kingdom, Europe, Asia, New Zealand, Australia, South America or Mexico.
When We Ship
Orders are fulfilled and shipped in the order they are received and processed, normally within 48 hours and up to approximately 5 days during the Spring and Fall wedding seasons (subject to stock on hand), during normal business hours (Monday through Friday, 10 AM to 5 PM). Shipments are delivered without a need for signature, by default.
Nearly all items on our website are natural products, and can be subject to delays in harvests and seasonal availability. For larger orders consisting of over 24 items, please allow 4 to 5 days to assemble your order.
Once the shipper/carrier (FedEx, Freight or USPS) has possession of your shipment, our responsibility for the shipment has ended and is now the responsibility of the shipper/carrier. All claims for damage or missing shipments must be directed to the shipper/carrier. Please be aware that FedEx deliveries do not require a signature unless specifically requested, and are subject to a signature fee imposed by FedEx.
Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper.
When Will My Shipment Arrive?
We receive this question almost daily, and it depends on where you are located. If you are in Southern California, it's mostly overnight via FedEx. If you are on the East Coast, it's approximately four days via FedEx.See our FedEx transit map here. Canada shipments can take up to 11 days with customs clearance.
Shipments to Hawaii via USPS can take 1 week to 3 weeks. We have no control over USPS and the associated transit times. If you have a question regarding your transit time, please contact USPS directly with your tracking or shipment number.
Will I Receive a Tracking Number?
An automated FedEx tracking email will be sent to the email address that you supplied at checkout. DO NOT REPLY TO THE SHIPPING AND/OR TRACKING EMAILS. THEY ARE UN-MONITORED AND CANNOT BE REPLIED.
Shipping Quotes and Fees
If you requested a shipping quote at checkout, please note that we will not charge your card or ship until we have received a reply email with the confirmation of the shipping fee that you requested at checkout. Please watch for the shipping quote email in your inbox. Failure to respond with the confirmation of the quote you requested may result in prolonged delays in processing your order.
Shipping larger trees is expensive - although we get discounts, FedEx/Freight/USPS shipping rates are based on destination and fuel charges and we have no control over these fees. Often the cost of shipping is higher than the price of the products. We could always raise the price of the product to exceed the shipping, however we would rather give you the lowest price possible for the products you need, and use the smallest suitable box for your product(s) to obtain the lowest shipping fee possible.
Each of our natural products has it's own unique size and weight. If your order requires a shipping quote, your fee will be quoted after your order has been received and sized, usually the same business day. On these oversized items, your order will be finalized only after you have confirmed your final total with the shipping fee.
About Flat Rate Shipping Fees & Shipping Quotes
Natural branches sometimes run larger and heavier due to frequent changes in harvest areas. In turn, the cost to ship will increase due to the increase in box size and the weight. If the actual FedEx shipping fee exceeds your flat rate shipping fee, we will send you a quote for the shipping fee for your confirmation.
If your shipping quote exceeded your flat rate shipping fee, this is because your natural branches are larger and/or heavier due to frequent
changes in harvest areas. In turn, the cost to ship has increased due to
the increase in the box size and the weight.
Products That Include Shipping
Some of our cased products include shipping. The shipping is for shipments within the continental USA, not including Alaska, Hawaii or Puerto Rico or Guam. Orders for these products that ship outside of the lower continental USA will require additional shipping fees that will be sent to the purchaser for confirmation via email before the order is processed.
Address Correction Fees
Please be sure to include your full delivery address at checkout, including apartment or suite number and any access codes to the property or dwelling. FedEx charges an additonal fee if they cannot deliver your order due to insufficient delivery information. If an address correction fee is levied, we will charge the amount using the payment information provided at the time of checkout for your order.
Shipments In Transit
Once your shipment leaves our dock, changes in shipping services cannot be modified. Please be aware of all ground and express transit times when confirming your order and/or shipping quote and agreements. Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper.
Flat Rate Shipping
Most of our items have flat rate shipping. However, if the actual cost of shipping is higher than the flat rate, our shipping department will send a quote for the difference and will require confirmation before the item is shipped.
Large trees which require freight shipping take additional care and time to assure that these large items transport safely. Average prep time is 24-48 hours, depending on the quantity and size of the trees. Transit time is roughly 1.5 to 2 times longer than FedEx ground transit times. Faster freight shipping is available, however it is more costly, often an additional $100.00 more.
There are no returns, exchanges or refunds on freight shipments once they leave the warehouse. Freight shipments that are returned to our warehouse will be refused on delivery, and you will be responsible for the freight charges.
Items With Shipping Included: Orders that include shipping are offered within the lower 48 continental United States. Hawaii, Alaska and Puerto Rico and Guam require a separate shipping quote.
Shipments to Alaska, Hawaii, Puerto Rico and Guam
Additional shipping is required for larger orders to these locations. Hawaiian shipments may sometimes ship via USPS at no additional shipping charge, however transit times are substantially longer.
We ship to Canada daily. Canadian shipments can take up to 11 transit days due to customs clearance. Mexico does not allow our products to be imported.
UPS and USPS (Postal Service)
We do not ship via UPS. No exceptions. We occasionally use USPS for small packages and for shipments to Hawaii, Alaska and Puerto Rico.
Shipments Refused On Delivery
All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by FedEx or the freight carrier, the shipment will be rejected at our warehouse and a refund will not be issued. Again, all returns require an RMA request and approval.
Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please click here to view our Return Policy.
Shipments via Freight Carrier (Roadrunner, Hawaiian Express Service)
There are no returns, exchanges or refunds on these shipments once they leave the warehouse. All sales are final. Please inspect all shipments upon delivery for accuracy. This does not include FedEx shipments.
I Think My Order is Wrong / Item Appears Damaged
We want to make it right! Email us at least two clear photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. Please make sure the photos are at least 250 pixels high (3 inches) and at least 250 pixels wide (3 inches) so that we can see the item clearly. We'll do our best to correct your order. Any orders corrections are sent via ground shipping, and is under the discretion of management.
Please let us correct any problems before filing a chargeback. If a chargeback is filed before we are allowed to respond, we will only respond to the chargeback. All further communication will be made through the chargeback process and we will make no further corrections to your order. All damage MUST be reported with 48 hours after delivery. No exceptions.
If you ordered glass vases and they arrived broken, please notifiy us immediately. Great care is taken to ensure that your vases arrive intact, however misshaps during transit can sometimes result in breakage. Blooms and Branches is not responsible for breakage from use or misshandling after your shipment has arrived. If you receive broken glass items, please provide photos of the damage via email.
If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.
Please keep in mind that natural products can vary in shape and color with each new harvest, season, and designated harvest areas. We supply raw material for floral use, and it is assumed that the purchasing florist is knowledgeable of the characteristics of the materials purchased.
Wrong Items Shipped
FedEx shipments: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you are keeping the items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense). Freight shipments: Please inspect all shipments upon delivery for accuracy.
|Orders are normally shipped within 48 hours of confirmation (up to 5 days during our busy wedding seasons) in the order they are recieved and during normal business hours (Monday through Friday, 8 AM to 5 PM) subject to available stock on hand. Most of our items can be shipped via FedEx Ground or USPS, while our larger products are shipped via freight.|
TRANSIT TIMES: The map below shows ESTIMATED shipping delivery times in BUSINESS DAYS. Actual deliveries may to take several additional days. Please order WELL AHEAD of your scheduled event.
* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.