This time of year is the busiest for our fulfillment and shipping departments. Be sure to order well ahead of time to avoid delays. Processing time for orders is currently 3-5 business days. We do not ship 24 hours a day or on the weekends. You are strongly advised to order at least 3 weeks ahead of schedule.
The shipping department will be closed on the following dates so that our employees can be with their families. Be sure to order before these dates to avoid delivery delays:
- Independence Day - Friday July 3rd 2015
- Veterans Day - Wednesday, November 11th 2015
NOTE: EAST COAST CUSTOMERS (EAST OF MINNESOTA AND ARKANSAS) - IF YOUR EVENT IS IN 10 DAYS OR SOONER, GROUND SHIPPING MAY NOT ARRIVE IN TIME FOR YOUR EVENT. PLEASE REQUEST AN EXPRESS SHIPPING QUOTE AT CHECKOUT.
Where We Ship
We ship to the Continental USA (including Alaska), Hawaii, and Canada. We do not ship to Puerto Rico, the United Kingdom, Europe, Asia, New Zealand, Australia, South America or Mexico.
When We Ship
Each of our natural products has it's own unique size and weight. If your order requires a shipping quote, your fee will be quoted after your order has been received and sized, usually the same business day. On these oversized items, your order will be finalized only after you have confirmed your final total with the shipping fee.
About Flat Rate Shipping Fees & Shipping Quotes
Natural branches sometimes run larger and heavier due to frequent changes in harvest areas. In turn, the cost to ship will increase due to the increase in box size and the weight. If the actual FedEx shipping fee exceeds your flat rate shipping fee, we will send you a quote for the shipping fee for your confirmation.
If your shipping quote exceeded your flat rate shipping fee, this is because your natural branches are larger and/or heavier due to frequent
changes in harvest areas. In turn, the cost to ship has increased due to
the increase in the box size and the weight.
PayPal Payments and Shipping
If you are paying by PayPal, you may not receive a PayPal invoice until your shipping quote has been confirmed by you. Once confirmed, your shipping total is added to your payment amount, and then the PayPal Invoice is sent to you. This is why we do not immediately accept PayPal payments at checkout.
In-store pickups are not available without an appointment. Call us at 909 218-3525 to schedule an in store pick up.
*There are no returns or refunds on in-store pickups.* Please Note: Customers are not permitted to enter our facility at any time due to safety and security reasons.
Items With Shipping Included: Orders that include shipping are offered within the lower 48 continental United States. Hawaii, Alaska and Puerto Rico and Guam require a separate shipping quote.
Shipments to Alaska, Hawaii, and Guam
Additional shipping is required for larger orders to these locations. Hawaiian shipments may sometimes ship via USPS at no additional shipping charge, however transit times are substantially longer.
We ship to Canada daily. Canadian shipments can take up to 11 transit days due to customs clearance. Please be aware that FedEx charges additional fees for shipping to Canada. Additionally, duties and taxes need to be calculated after your order is recieved by us, and the additional charges will be sent to you via email for confirmation before your order and payment is processed. Mexico does not allow our products to be imported.
UPS and USPS (Postal Service)
We do not ship via UPS. No exceptions. We occasionally use USPS for small packages and for shipments to Hawaii, Alaska and Puerto Rico.
Shipments Refused On Delivery
All returns require a Return Authorization Number (see first paragraph of this page). If you refuse delivery of a shipment (for any reason) and the order is returned to us by FedEx or the freight carrier, the shipment will be rejected at our warehouse and a refund will not be issued. Again, all returns require an RMA request and approval.
Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please click here to view our Return Policy.
Shipments via Freight Carrier (Roadrunner, Hawaiian Express Service)
There are no returns, exchanges or refunds on these shipments once they leave the warehouse. All sales are final. Please inspect all shipments upon delivery for accuracy. This does not include FedEx shipments.
I Think My Order is Wrong / Item Appears Damaged
We want to make it right! Email us at least two clear photos (use a digital camera or camera phone) of your items and let us take a look at what went wrong. Please make sure the photos are at least 250 pixels high (3 inches) and at least 250 pixels wide (3 inches) so that we can see the item clearly. We'll do our best to correct your order. Any orders corrections are sent via ground shipping, and is under the discretion of management.
Please let us correct any problems before filing a chargeback. If a chargeback is filed before we are allowed to respond, we will only respond to the chargeback. All further communication will be made through the chargeback process and we will make no further corrections to your order. All damage MUST be reported with 48 hours after delivery. No exceptions.
If you ordered glass vases and they arrived broken, please notifiy us immediately. Great care is taken to ensure that your vases arrive intact, however misshaps during transit can sometimes result in breakage. Blooms and Branches is not responsible for breakage from use or misshandling after your shipment has arrived. If you receive broken glass items, please provide photos of the damage via email.
If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.
Missing Shipments/Partial Shipments
Immediately report to us any shipments received that are missing boxes, or if your tracking information shows that the shipment was delivered buy you are unable to locate it at the delivery location. While we can advise you on how to proceed, please note that we are not responsible for shipments stolen from your location. Note that all shipments DO NOT require a signature for delivery, by default. If you reside in a high-crime area, you may want to request a delivery signature at checkout, which is available for small fee.
Wrong Items Shipped
FedEx shipments: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you are keeping the items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense). Freight shipments: Please inspect all shipments upon delivery for accuracy.
Orders are normally shipped within 48 hours of confirmation (up to 5 days during our busy wedding seasons) in the order they are recieved and during normal business hours (Monday through Friday, 8 AM to 5 PM) subject to available stock on hand. Most of our items can be shipped via FedEx Ground or USPS, while our larger products are shipped via freight.
TRANSIT TIMES: The map below shows ESTIMATED shipping delivery times in BUSINESS DAYS. Actual deliveries may to take several additional days. Please order WELL AHEAD of your scheduled event.
* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.