This time of year is the busiest for our fulfillment and shipping departments. Be sure to order well ahead of time to avoid delays. Processing time for orders is currently 3-5 business days. We do not ship 24 hours a day or on the weekends. You are strongly advised to order at least 3 weeks ahead of schedule.
Labor Day - Monday, September 5 - Closed
Thanksgiving Day - Thursday, November 24 - Closed
Please note that if your delivery address is incorrect, FedEx will charge an address correction-reroute fee which must be paid prior to delivery
Each of our natural products has it's own unique size and weight. If your order requires a shipping quote, your fee will be quoted after your order has been received and sized, usually the same business day. On these oversized items, your order will be finalized only after you have confirmed your final total with the shipping fee.
About Flat Rate Shipping Fees & Shipping Quotes
Natural branches sometimes run larger and heavier due to frequent changes in harvest areas. In turn, the cost to ship will increase due to the increase in box size and the weight. If the actual FedEx shipping fee exceeds your flat rate shipping fee, we will send you a quote for the shipping fee for your confirmation.
If your shipping quote exceeded your flat rate shipping fee, this is because your natural branches are larger and/or heavier due to frequent
changes in harvest areas. In turn, the cost to ship has increased due to
the increase in the box size and the weight.
In-store pickups are not available without an appointment. Call us at 909 218-3525 to schedule an in store pick up.
*There are no returns or refunds on in-store pickups.*
Please Note: Customers are not permitted to enter our facility at any time due to safety and security reasons.
Items With Shipping Included: Orders that include shipping are offered within the lower 48 continental United States. Hawaii, Alaska and Guam require a separate shipping quote.
Shipments to Alaska, Hawaii, and Guam
Orders that have shipped cannot be canceled. An RMA request must be submitted once the order arrives via the shipper. Please click here to view our Return Policy.
Shipments via Freight Carrier (Roadrunner, Hawaiian Express Service)
I Think My Order is Wrong / Item Appears Damaged
Please let us correct any problems before filing a charge-back. If a charge-back is filed before we are allowed to respond, we will only respond to the charge-back. All further communication will be made through the charge-back process and we will make no further corrections to your order. All damage MUST be reported with 48 hours after delivery. No exceptions.
If you ordered glass vases and they arrived broken, please notify us immediately. Great care is taken to ensure that your vases arrive intact, however mishaps during transit can sometimes result in breakage. Blooms and Branches is not responsible for breakage from use or mishandling after your shipment has arrived. If you receive broken glass items, please provide photos of the damage via email.
If you received the wrong quantity, we must be notified within 48 hours of receipt of your order. We will immediately correct the quantity discrepancy.Missing Shipments/Partial Shipments
Immediately report to us any shipments received that are missing boxes, or if your tracking information shows that the shipment was delivered buy you are unable to locate it at the delivery location. While we can advise you on how to proceed, please note that we are not responsible for shipments stolen from your location. Note that all shipments DO NOT require a signature for delivery, by default. If you reside in a high-crime area, you may want to request a delivery signature at checkout, which is available for small fee.
Wrong Items Shipped
FedEx shipments: We will correct this by immediately issuing a FedEx Call Tag for the order. If you decide to keep the wrongly shipped items (for any reason), we will refund the difference for the wrongly shipped items. Wrong items received must be reported within 48 hours of receipt, otherwise we will assume that you are keeping the items. To ship a replacement for the wrongly shipped items, or process a refund, we must be able to retrieve the wrong items for shipment back to our warehouse (at our expense). Freight shipments: Please inspect all shipments upon delivery for accuracy.
* The map above is a general representation of transit times for FedEx Ground shipments to commercial destinations. In limited areas, transit times may differ between shipments to commercial and residential destinations.
* FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.