|Why Was My RMA Not Approved?
While nearly all RMA requests we receive are approved, sometimes we are not able to process a request.
This is for one of the following reasons:
1. The RMA request window is 48 hours after your shipment is delivered. If you requested your RMA number outside of the 48 hour period after your shipment arrives, as shown in the FedEx tracking report, we will not be able to process your request. Please note that nearly all retailers that supply live and/or harvested floral products do not allow returns, and we are one of the very few that allow any returns at all on harvested floral products.
2. An RMA request wasn't received using our online system. Our online RMA Request Form is available 24 hours a day, 365 days a year. A request can be submitted at any time within the 48 hour period after your shipment arrives which is stated in the tracking record of your shipment, on your packing slip, and in our return policy available throughout our website. Phone calls and email requests outside of the RMA Request Form are not accepted as RMA requests.
3. Your RMA request has occurred after the event date that you stated on your order. We are understanding of the fact that recent economical conditions have put a strain on event budgets, however we will not allow our product to be used for an event and then returned for a refund. Our return window used to be much longer (2 weeks), however the practice of "use and return" by a great number of enterprising customers has forced us to reduce our return request window to the current 48 hour policy allowing us to continue to keep prices low for the rest of our customers.
4. Your item is non-returnable: Glass vases, Curly Willow branches, cake stands, and items shipped via freight are non-returnable. Please note that the description for these items clearly states that they are non-returnable.
Click here to review our full Return Policy